Account Manager - Basildon

Rest of UK
£31,000 - £33,000
Date Posted
27 October
Closing Date
30 November


Purpose of role and accountabilities:

  • To manage a portfolio of clients within the aerospace industry
  • To deliver on time to cost and quality
  • To provide program update reports both internal and external
  • Manage the Despatch schedules
  • Own the business metrics of QCD regarding parts passing through the company
  • Interface with other departments, the senior management teams and customers
  • Identifies opportunities to grow business with existing customer
  • Maintain, improve and stabilise the Customer demand signals
  • Effectively plan and manage for program recovery if required
  • To generate visual business metric, which enable business performance to be tracked on a regular basis and targets achieved
  • To work within cross functional teams to support business development, growth and improvement projects as required
  • To lead by example and ensure appropriate standard of behaviour and conduct are maintained within the business in line with company policies

Core skills/attributes needed:

  • Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar
  • Experience of working within a team of people achieving a common goal
  • Problem analysis and decision making
  • Strong customer focus combined with business development skills/ commercial awareness
  • Be an excellent communicator with good negotiation skills
  • Experience of using project management methodologies and tools
  • Ability to work under pressure, as part of a team but often on their own initiative
  • MRP management and deployment of lead Time Analysis
  • Capacity Management, development and introduction
  • Problem Solving

The employee must also strive to support the elements of the SQCDP framework of the wider Gardner business;

  • Safety: work in line with all accredited company safety standards in order to provide a safe working environment for all
  • Quality: support the quality accreditations across the business to ensure the delivery of a ‘right first time’ performance
  • Cost: support the continuous improvements in cost reduction activities across the company in order to deliver increased profitability and value for money to our customers and stakeholders
  • Delivery: drive improvement in delivery performance to continually exceed customer expectations and targets
  • People: support organizational capability and influence cultural change by embracing diversity, inclusion, wellbeing and community


Measurable performance indicators/objectives of role:


  • Delivery of specific business improvement projects
  • Achievement of targets in line with business plan


An annual appraisal will be held to ensure the employee and their Line Manager is happy with their performance, progress and development. Further reviews may also be held to discuss any ongoing training needs of the employee.


Note: This job description serves as a guide only to the main duties and responsibilities of your job role and it may vary from time to time.  As our business grows and develops (or contracts), you may be expected to carry other reasonable duties which are within your capabilities.


In the event that the job holder cannot meet all the requirements of the job description, then additional training will be given to bring the individual up to the required standard.