Internal Sales

Job Title:

Customer Sales (internal)

Reporting To:

Internal Sales Manager

Location:

Prima, St Ives

Role Purpose

Responsible for all aspects of customer service, quoting, and orderbook management from initial enquiry through to delivery of the end product.

Key Roles and Responsibilities

·        Advise and assist new and existing customers by creating and maintaining strong and effective relationships.

·        Maintain and increase sales within these customers.

·        Quote on potential new business and follow up new opportunities, using business acumen when dealing with complex variables.

·        Establish strong and effective relationships with other company departments.

·        Logical and methodical approach to work with strong emphasis on orderbook management and customer communication. 

·        Able to work on own initiative and meet deadlines as required.

·        Timely reporting of any issues or occurrences to the Internal Sales Manager.

·        Carry out duties in a respectful and efficient manner, acting in the interest of the company at all times and complying with the company rules and regulations, including Health and Safety policies.

·        Complete any relevant training provided by the company and assist in the training of others where required.

·        Any other reasonable requests from the management team. 

Skills, Qualifications and Experience

Qualifications/Experience

Essential

·        Maths and English GCSE (or equivalent).

·        Proficient in the use of Microsoft Word and Excel.

·        Previous experience within a manufacturing environment would be advisable but not critical.

·        Previous experience with ERP/MRP systems would be advantageous.

·        Experience within a customer service environment.

Required Competencies and Behaviors

·        Strong business acumen.

·        Able to work under pressure without compromising on quality.

·        Focus on Quality and Results.

·        Works effectively with others.

·        Treats others fairly with dignity and respect.

·        Communicates clearly and accurately.

·        Plans and uses time to most effectively accomplish work.

·        Uses available information and procedures to make decisions and seeks input from others as appropriate.

·        Continuously strives for improvement and production gains.