Relationship Manager / Account Manager

£20,000 - £25,000
Date Posted
16 December
Closing Date
31 January


About Us

MyWorkwear is one of the UK’s leading suppliers of embroidered and printed clothing. Based in Telford, Shropshire, our skilled team produce thousands of garments per week, supplying companies, large and small, from across the UK. We use state of the art embroidery and heat transfer machines to brand uniforms for clients as diverse as Vimto, Oxford University and the NHS.

With over 40 years of experience in the industry, our office and production staff pride themselves on their knowledge of workwear and uniforms. As a small friendly team, we aim to provide the highest level of customer service, quality products and great value every day, by putting our customers' needs at the heart of everything we do.

At MyWorkwear, we aim to provide a fantastic working environment for all our staff. We strive to be a friendly and inclusive workplace and have a diverse team of people who share a passion for providing excellent service and quality workwear.

We actively encourage on the job training, with our long-serving team members always happy to share their extensive knowledge, and are open to supporting career development through other routes such as apprenticeships.

Our aim is for MyWorkwear to be a place where people want to come to work and given some team members have been with us for over 30 years, we think it may well be true.

About the role

This is a mainly account management role based within our sales team, responsible for the ongoing management of our higher value customers.

You will be responsible for building and maintaining relationships with the customers, identifying potential cross sell and upsell opportunities, building rapport and providing personalised advice. You will also be required to work with the sales team on any renegotiations with existing clients.

Day to day orders will be processed by our Customer Services team but you may be needed to oversee some more complicated or important ones.

We will provide training so you will become knowledgeable of workwear, embroidery & print so you can advise our prospective customers, by phone and email, of the best solutions to suit them.

About you

This is a varied office based role so excellent time management and organisation skills are a must. Experience of working in a B2B account management role would be highly beneficial.

We are looking for an individual who is committed to building long term business relationships and who thrives in a busy, high pressure environment.

Ideally, you will be extremely polite, friendly, organised, confident, have great attention to detail and be willing to go that extra mile.

Job Description

Main duties include:

  • Build and improve relationships with high value customers.
  • Improve retention of customers by ensuring they receive maximum satisfaction from their purchases
  • Identify potential opportunities to increase sales from existing customers
  • Educate and inform customers about the company’s relevant products, services and special offers, working alongside the marketing team. .
  • Attend to client complaints and resolve issues promptly.
  • Work with internal departments to ensure the company meets clients’ expectations.
  • Maintain the company CRM and update other systems where necessary

Person Specification

  • Professional and organised with a strong work ethos
  • First class written and verbal communication skills
  • Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
  • Experience in account management, preferably in a B2B environment
  • Pro-active and solution orientated with excellent problem-solving skills
  • Driven and self-motivated with a can-do attitude.
  • Excellent computer skills including the ability to pick up new systems quickly. Experience with CRM tools would be an advantage


Reference ID: RM/AM/01