Service Administrator Apprentice

Description

Apprenticeship standard: Level 3 Diploma in Business and Administration

Due to continual expansion Direct Air are seeking a Service Administrator Apprentice based at our Coventry offices. You will be working in a business environment supporting the Service Department. In your role, you will be assisting different members of the team with tasks including, but not limited to:

• producing business documentation in line with templates and processes
• allocating service and call-out jobs to engineers
• reporting on service work/breakdown analysis
• management of bespoke databases and CRM systems
• information management – collating customer information, lead times for customers, engineer timesheets etc.
• handling customer enquiries and questions via email and phone
• liaising with multiple departments including Engineering, Sales & Stores
• providing administration support
• working alongside other key roles across the sales and service departments

Key competencies

• Ability to also work as part of a team is essential.
• Effective communication with colleagues and customers.
• Commutable to Coventry.
• Strong communications skills, written and verbal.
• Strong organisational skills.
• Target driven.
• Able to think quickly and make decisions.
• Experience in all OFFICE software including Word and Excel.

Apprenticeship details

• The training provider will be Coventry and Warwickshire Chambers of Commerce Training Limited
• The apprenticeship standard studied will be Business Administrator Level 3
• The apprenticeship standard will last approx. 18 months to complete

21 – 24 days holiday plus statutory bank holidays per year

Job Type: Full-time, permanent
Starting salary: Salary is dependant on experience
Hours: 36-40 hours per week