Service Administrator Apprentice

£11,000 - £15,600
Date Posted
22 April
Closing Date
31 May


Apprenticeship standard: Level 3 Diploma in Business and Administration

Due to continual expansion Direct Air are seeking a Service Administrator Apprentice based at our Coventry offices. You will be working in a business environment supporting the Service Department. In your role, you will be assisting different members of the team with tasks including, but not limited to:

  • producing business documentation in line with templates and processes
  • allocating service and call-out jobs to engineers
  • reporting on service work/breakdown analysis
  • management of bespoke databases and CRM systems
  • information management – collating customer information, lead times for customers, engineer timesheets etc.
  • handling customer enquiries and questions via email and phone
  • liaising with multiple departments including Engineering, Sales & Stores
  • providing administration support
  • working alongside other key roles across the sales and service departments

Key competencies

  • Ability to also work as part of a team is essential.
  • Effective communication with colleagues and customers.
  • Commutable to Coventry.
  • Strong communications skills, written and verbal.
  • Strong organisational skills.
  • Target driven.
  • Able to think quickly and make decisions.
  • Experience in all OFFICE software including Word and Excel.

Apprenticeship details

  • The training provider will be Coventry and Warwickshire Chambers of Commerce Training Limited
  • The apprenticeship standard studied will be Business Administrator Level 3
  • The apprenticeship standard will last approx. 18 months to complete

21 – 24 days holiday plus statutory bank holidays per year

Job Type: Full-time, permanent
Starting salary: Salary is dependant on experience
Hours: 36-40 hours per week