Technical Administrator

Salary Upon Application
Date Posted
22 March
Closing Date
9 April


Purpose of the Sales / Technical Administrator Role:

To provide comprehensive support with all aspects of day-to-day sales enquiries and technical support of client’s quality returns notes and replacement return notes.  

Sales / Technical Administrator Responsibilities:

  • Handle incoming and outgoing client mail.
  • Answering the telephone, filtering and distributing calls accordingly.
  • Arrange for replacement parts to be issued to clients.
  • Arrange deliveries and dispatch goods.
  • Issue quotes for replacement parts.
  • Issue production job cards.
  • Acknowledgment of orders and communicating to client expected delivery dates.
  • Liaise with suppliers of parts and maintain delivery dates.
  • Liaise with all clients and schedule weekly calls.
  • Research, retrieve and store information/documentation.
  • Keeping quality control system and client tickets up to date.
  • Organizing with engineering team all client enquiries and prioritization.
  • Supporting production with all supplier’s issues / quality returns. 
  • Supporting production in sourcing all consumables requirements.
  • Review all sales enquiries and review profit margins.
  • Issue invoices on completion of order and delivery.

Sales / Technical Administrator Requirements:

  • 5x GCSE (or equivalent) at Grade A or above       
  • Excellent communication skills, particularly able to write in an engaging manner to suit a variety of audiences
  • Ability to process and interpret information
  • Able to prioritise skills and manage own workload
  • Ability to work flexibly
  • Team player but also able to use own initiative
  • Excellent customer service skills
  • Ability to input, process and interpret data
  • Ability to work to targets and deadlines                               
  • Creative, comes up with ideas
  • Confident and Self-motivated
  • Ambitious and resilient
  • Ability to make decisions and use own initiative
  • Prepared to learn new skills        
  • Ability to use:
    • Microsoft Office to include Word, Excel and Outlook
    • Bespoke software
    • Data management software
    • Database software
    • Presentation software e.g. Powerpoint
    • Word Processing Software