Purpose of the Sales / Technical Administrator Role:
To provide comprehensive support with all aspects of day-to-day sales enquiries and technical support of client’s quality returns notes and replacement return notes.
Sales / Technical Administrator Responsibilities:
- Handle incoming and outgoing client mail.
- Answering the telephone, filtering and distributing calls accordingly.
- Arrange for replacement parts to be issued to clients.
- Arrange deliveries and dispatch goods.
- Issue quotes for replacement parts.
- Issue production job cards.
- Acknowledgment of orders and communicating to client expected delivery dates.
- Liaise with suppliers of parts and maintain delivery dates.
- Liaise with all clients and schedule weekly calls.
- Research, retrieve and store information/documentation.
- Keeping quality control system and client tickets up to date.
- Organizing with engineering team all client enquiries and prioritization.
- Supporting production with all supplier’s issues / quality returns.
- Supporting production in sourcing all consumables requirements.
- Review all sales enquiries and review profit margins.
- Issue invoices on completion of order and delivery.
Sales / Technical Administrator Requirements:
- 5x GCSE (or equivalent) at Grade A or above
- Excellent communication skills, particularly able to write in an engaging manner to suit a variety of audiences
- Ability to process and interpret information
- Able to prioritise skills and manage own workload
- Ability to work flexibly
- Team player but also able to use own initiative
- Excellent customer service skills
- Ability to input, process and interpret data
- Ability to work to targets and deadlines
- Creative, comes up with ideas
- Confident and Self-motivated
- Ambitious and resilient
- Ability to make decisions and use own initiative
- Prepared to learn new skills
- Ability to use:
- Microsoft Office to include Word, Excel and Outlook
- Bespoke software
- Data management software
- Database software
- Presentation software e.g. Powerpoint
- Word Processing Software