Technical Administrator

Description

Purpose of the Sales / Technical Administrator Role:

To provide comprehensive support with all aspects of day-to-day sales enquiries and technical support of client’s quality returns notes and replacement return notes.  

Sales / Technical Administrator Responsibilities:

• Handle incoming and outgoing client mail.
• Answering the telephone, filtering and distributing calls accordingly.
• Arrange for replacement parts to be issued to clients.
• Arrange deliveries and dispatch goods.
• Issue quotes for replacement parts.
• Issue production job cards.
• Acknowledgment of orders and communicating to client expected delivery dates.
• Liaise with suppliers of parts and maintain delivery dates.
• Liaise with all clients and schedule weekly calls.
• Research, retrieve and store information/documentation.
• Keeping quality control system and client tickets up to date.
• Organizing with engineering team all client enquiries and prioritization.
• Supporting production with all supplier’s issues / quality returns. 
• Supporting production in sourcing all consumables requirements.
• Review all sales enquiries and review profit margins.
• Issue invoices on completion of order and delivery.

Sales / Technical Administrator Requirements:

• 5x GCSE (or equivalent) at Grade A or above       
• Excellent communication skills, particularly able to write in an engaging manner to suit a variety of audiences
• Ability to process and interpret information
• Able to prioritise skills and manage own workload
• Ability to work flexibly
• Team player but also able to use own initiative
• Excellent customer service skills
• Ability to input, process and interpret data
• Ability to work to targets and deadlines                               
• Creative, comes up with ideas
• Confident and Self-motivated
• Ambitious and resilient
• Ability to make decisions and use own initiative
• Prepared to learn new skills        
• Ability to use:
  • Microsoft Office to include Word, Excel and Outlook
  • Bespoke software
  • Data management software
  • Database software
  • Presentation software e.g. Powerpoint
  • Word Processing Software