We are expanding our Applications Engineering Team and looking for the right multitalented and disciplines individual to join our client facing operations.
With scaleup plans to double the team in the next 12 months, this give the right individual the chance to evolve their role to a senior managerial position. Based in the Northampton, this person, will work in a hybrid between home/ office and on site with clients, so offers a varied and challenging working environment.
Duties and responsibilities:
Working in the professional services department of the business and providing key input on implementations of our cloud-based manufacturing execution system;
Providing onsite/client visits for current and potential customers including scoping days.
Generation of key detailed scoping documents which are a scope of works along with providing customers detail on how to implement, stages and timelines etc based on results from the scoping day;
Configuration of the product.
Providing onboarding calls and training to the ‘project champion’
Liaising with the directors in management team meetings on status of projects and deliverables;
Liaising with Product team to provide customer feedback on new functionality required.