Description
This Customer Service Coordinator position is with one of the world’s largest and most reputable chemical and FMCG manufacturers. Operating from their state-of-the-art site in Hyde, Greater Manchester, the company is continuing to invest millions of pounds on site into brand new innovative equipment, focussed on automation and robotics.
The company manufactures some of the world’s most recognisable brands from their upper-tier COMAH sites. Strong investment into this site has led to the development of a world leading project and asset care team, regularly tasked with multi-million-pound projects. With the addition of a Customer Service Coordinator they are looking at strengthening this team.
Dimensions of the Customer Service Coordinator position;
The core responsibility of the role holder is to ensure that the highest standards of client assistance are provided; supporting category projects as well as excellent execution of the key responsibilities
- Inbound and outbound call handling in line with KPI’s
- Management of all enquiries and queries both internal and external (email, website, telephone)
- Order entry management across different client bases and order streams – Website, Telephone/Managed Accounts, Wholesalers, Unilever CD/Sales, Free on Loan, and so on.
- Liaise with Finance for Pro Forma payment
- Booking in of deliveries and calls as per script and processes
- Telephone diagnostics to avoid unnecessary calls
- Daily management of third party engineers to ensure compliance with SLA’s
- Warranty change out management from input to invoice
- Spare Parts order management as per sales and check process
- Invoice management
- Daily management of third party logistics providers to ensure compliance with SLA’s
- Seeking out sales opportunities in line with company policy
- Continuous improvement across all areas of client assistance and the wider team
- Maintain strong relationships with OOH CD and the Field Teams
- Maintain detailed knowledge of the products and price levels.
- Liaise with suppliers to organise inbound deliveries into third part logistics providers
To be successful in this position as the Customer Service Coordinator, candidates will have previous industry experience. The candidate will need to be versatile, dynamic and comfortable working in different areas and managing uncertainties. Trying to lead the way on being truly agile. Would be ideal if candidates are IT proficient and have the ability to adapt to new systems and processes.
The Customer Service Coordinator must be well organised, proactive, have attention to detail and have strong communication skills. The Customer Service Coordinator must also be able to work effectively from home as well as within an office environment.
If you are interested in the Customer Service Coordinator role available, please apply directly.
To view all E3 Recruitment live vacancies please visit: https://e3recruitment.com/jobs/ or call the office on 01484 645 269 to discuss suitable opportunities.