Product Specialist - Bids & Tenders

Hoffmann Group

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Location

Birmingham

Salary

£30,000 - £40,000

Date Posted

10 September

Closing Date

24 September

Term

Permanent

Description

Hoffmann Group UK

More than 4,000 highly motivated employees in over 50 countries make Hoffmann Group what it is today: Europe's leading partner for quality tools, company facilities and personal protective equipment. Our healthy growth is reflected, among other things, in the worldwide annual turnover of more than 1.3 billion euros in 2020.
We offer long-term permanent positions, a competitive salary & reward package, a great working environment and the opportunity to add your energy, passion and skills to our growing team.
As part of our defined growth targets, we are looking for a PPE Specialist to join our Hoffmann team based in Birmingham. As a PPE Specialist you will be responsible for a specific area of the country where you will talk to customers offering technical expertise and developing the sales of PPE Products.

Job Overview:

Meet agreed daily & monthly departmental KPIs/SLAs
Technical support to Inside and Field Sales teams
Customer first focus & world class customer service
Proactive sales approach to support sales targets & growth
Commercial mindset

Duties and Responsibilities:

· First point of contact for customers for technical queries regarding tool selection and their usage via phone, email or online chat
· Prepare quotes for non-catalogue materials including pricing, product selection & availability checks, must have knowledge of UK suppliers for PPE, Cutting Tools, Hand Tools and other consumable product suppliers
· Support complex customer projects, e.g. large tenders, quotations and catalogue changes etc.
· Liaising with Product & Purchasing teams in Hoffmann Head office to obtain pricing & delivery times for non-catalogue products and local suppliers in the UK
· Be informed of the latest product news through the relationship with the PM
· Work in close cooperation with the different departments
· Liaising with UK suppliers to obtain quotes & progress outstanding orders
· Assist customers with technical queries and product selection from Hoffmann catalogue
· Convert competitors/suppliers’ product item numbers to Hoffmann catalogue item numbers
· Consolidate supplier lists and product portfolios to streamline processes and efficiency
· Provide technical support/advice to Inside & Field sales teams when necessary
· Accompany ASMs on customer visits as required
· Log & update information on CRM system
· Support with the analysis from SAP and other systems
· Continuously improve service performance of Hoffmann Group through the permanent exchange of information and knowledge
· Stay up to date with new product introductions to Hoffmann catalogue range to provide professional technical guidance & advice to customers & sales teams
· Other duties as assigned

Key competencies:

Proficient skills in Excel, Word and Outlook
Ability to produce and deliver training internally
SAP system experience preferred
Ability to work in a fast paced, multi-task environment
Able to compose professional level emails using proper grammar and spelling
Demonstrated ability to build and maintain long-term supplier relationships
Good team player
Self-management and self-motivation
Digital mindset
Extensive market knowledge of own’s area of responsibility
Positive and energetic attitude
Must be extremely attentive to detail
Fluent in English. Bi-lingual in German a plus.

Your advantages

Attractive salary package with a performance component and a wide range of social benefits, e.g. company pension scheme
Reimbursement of travel expenses
Flexible working hours, home working option, overtime compensation through free time
25 vacation days
Life Assurance
Tool Allowance
Intensive induction with cross-departmental training and mentoring program as well as a permanent training program in our in-house academy

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