Description

Due to sustained growth Labman are seeking to recruit a Support Engineer to join our team in Liverpool.

Labman deliver bespoke robotic and software systems to major companies and public bodies across the world. The job will be challenging and dynamic with opportunities to work with a huge range of established and emergent technologies, providing you with opportunities to learn and develop your skillset.

You will be part of a small team of engineers based in our Liverpool office, with the opportunity to work with industry-leading customers in a purpose-built facility just a short walk from Liverpool City Centre shops, restaurants, historic waterfront and transport links. With regular visits to Labman’s headquarters in North Yorkshire and opportunities to travel within the UK and internationally.

Working with electro-mechanical assemblies, plumbing, pneumatics, robotic arms and a variety of scientific equipment. This role would suit an enthusiastic person who is keen to build on skills in a range of engineering disciplines, working through unique challenges with the assistance of remote specialist teams and documentation. Labman provide training and support with your professional growth so this position is open to a range of experience levels.

Relevant transferable skills may have been gained from the following industries or roles: Building Management Systems, Control Engineer, HVAC Engineer, On-site Maintenance Engineer, Vehicle Engineer, Agricultural/ HGV mechanic etc.

What the Job Involves

• Preventative Maintenance & Repairs: Install, maintain, and repair laboratory automation systems.
• Technical Support: Provide on-site technical support and training to customers, operators and internal teams.
• Troubleshooting: Diagnose and resolve technical issues, respond to system breakdowns and loss of performance efficiently to minimise downtime and maintain operational excellence.
• Quality Assurance: Conduct performance testing and ensure all systems meet Labman’s quality standards.
• Customer Engagement: Build strong relationships with customers by providing excellent service and timely solutions.
• Documentation: Accurately document all service activities, maintenance schedules and customer interactions. Organise support work by identifying short and long-term issues; preparing timetables, cost estimates and required resources.
• Travel: Travel to customer sites as required.
• Business Development: Identify business opportunities, upgrades and improvements of laboratory automation systems.

Essential Capabilities

• Proven experience in problem solving & fault-finding skills including decision making, clear communication, research & analysis skills (can you accurately assess problems and come up with effective solutions?).
• Strong electromechanical knowledge.
• Willingness to travel within the UK and potentially worldwide (although primarily based in the North-West).
• Able to commute daily to the Materials Innovation Factory, Liverpool.
• Ability to work independently, take initiative and prioritise work.
• Excellent verbal and written communication skills.
• Physical fitness to handle on-site tasks, including lifting and equipment handling.
• Driving license.

Desirable skills / experience

• Experienced with industrial PLC systems
• Automation industry experience
• Experience in a customer facing role
• Previous Electromechanical system diagnostics experience
• CAD experience - Solid works (nice to have)

Company Benefits:

• 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
• Company profit share scheme
• 5% employer pension paid on full salary
• Travel opportunities in various roles
• Enhanced maternity Pay (long service applicable)
• Enhanced Paternity leave
• Access to counsellor, psychotherapist & physiotherapist
• CPD support and annual subscription to appropriate body covered.
• Free inhouse gym, squash, bouldering wall, and countless clubs

Culture:
At Labman, innovation is at the heart of everything we do. We are a creative and collaborative team, united by a culture of mutual support.
Our commitment is to deliver excellence in every aspect of our work, while upholding respect for ourselves, our community, and the planet. And we never forget to enjoy the journey—bringing passion and fun to everything we do.

• In it together - Being a team; a community of mutual support
• Excellence – Working & delivering at the very highest quality
• Humility – Respecting yourself and others
• Sustainability – Recognition that we have an impact on our planet, our company and our community
• Fun – Enjoyment in your work

Salary: From £44,000